In 1998, we established our customer centre here on the Isle of Wight with a small team of just five. As we've grown over the years, so has our customer care team – we now have over 20 dedicated advisors to help you.

Call us for expert one-to-one help, personal service, or to place an order. Our team of trained advisors are at the end of the phone seven days a week waiting to give you bespoke beauty and make up advice and help with your questions. As our customer centre is based at the heart of our business on the Isle of Wight, the answer to any query you have is never far away.

Call us: +44 (0)1983 813913

Normal opening times

Monday to Friday:
8.00am - 10.00pm
Saturday:
9.00am - 4.00pm
Sunday* :
10.00am - 4.00pm
Bank Holidays:
10.00am - 4.00pm

Christmas & New Year opening times

22nd December:
9.00am – 4.00pm
23rd December:
10.00am - 4.00pm
24th December:
CLOSED
25th December:
CLOSED
26th December:
CLOSED
27th December:
8.00am - 7.30pm
28th December:
8.00am - 7.30pm
29th December:
9.00am - 4.00pm
30th December:
10.00am - 4.00pm
31st December:
8.00am - 4.00pm
1st January
CLOSED
2nd January
8.00am - 10.00pm

*Excluding Easter Sunday

Sarah Ferrari, Customer Centre Manager

Sarah Ferrari, Head of Customer Experience

Sarah manages our growing team of customer advisors, based on our island home.